Return & Refund Policy

Thank you for shopping at Thatcaps. We appreciate your business and want to ensure your satisfaction with your purchase. This Refund Policy outlines the terms and conditions for returning items purchased from our store.

30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
• You’ll need the receipt or proof of purchase.

Starting a Return

To start a return, please contact us at contact@thatcaps.com. Returns should be sent to the following address:
132 Pasley Street, Plymouth, PL2 1DT, United Kingdom

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at contact@thatcaps.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. This will allow us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable. Please contact us if you have questions about a specific item.

Exchanges

The quickest way to ensure you get what you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, contact us at contact@thatcaps.com.